Frequently Asked Questions
We are open Monday to Saturday 10am-3.30pm.
Not at the moment.
Unfortunately, in order to keep costs down we are unable to look for specific things in the shop for customers. The stock turnover at Acorn is very rapid and the stock changes daily.
You will need to pay for the item on the day. We will store the item in our collections area and you will need to pick this up within three working days.
Yes, we do collections for bulkier items/furniture. Please email photos to email@example.com. We do need specific details for collections so that we can plan efficiently in terms of allocating the best vehicle for the job, the right number of staff and also so that we can allocate the right amount of time for the collection to ensure an accurate collection time.
Items for collection need to be clean and in an immediately saleable condition as we do not have storage space for bulky items in need of cleaning or repair.
Please note that there is typically a two- to three-week wait for collections.
Yes, for a charge of £35 we can arrange deliveries for furniture and bulky items purchased in the shop. Please note that there is typically a two- to three-week wait for deliveries of items from the shop.
We are no longer operating our donations centre at La Collette so please bring items directly to Acorn in Trinity.
There are items that we are unable to accept on an ongoing basis due to health and safety reasons. The list can be found at Reuse Donations | Acorn.
At peak times, you may be advised that we are unable to accept certain other items on a temporary basis and typically when we have had an influx of certain products, for example, toys in the summer holidays. We do our very best to accept all your generous donations but we are sometimes restricted by storage and the resources we have to process goods.
No, we are a social enterprise. Our prices are set very low. Every penny you spend at Acorn goes towards providing employment and training opportunities for people with disabilities.
All items at Acorn are sold as seen and we have a no-refund policy. This also applies to clothing (we have a changing room for you to try on clothes before you purchase). We will provide a refund on electrical items only if they are faulty, provided a receipt is produced.